Kew - Paul

What property did PWA help you buy/sell?

Sale of my property at Kent Street, Kew, Victoria.

What was the main reason you sought out an advocate?

To ensure the sale was handled strategically, professionally, and without conflicts of interest, and to achieve the best possible outcome in a complex and at the time challenging & competitive market.

What did you think of advocates before you started the sale process?

I was open-minded but uncertain about the tangible value they added beyond getting a good agent.

In what way did PWA help you through the process?

PWA provided end-to-end guidance, from agent selection through to sale and settlement, acting solely in my interests at every stage.

Did PWA give you suggestions and recommendations before you started?

Yes. Bronwyn provided clear, practical advice before the process commenced, setting realistic expectations and a structured plan.

Did PWA present you with three strong, excellent agents to choose from?

Yes. The choice of potential agents presented were all high calibre, well-matched to the property and local market.

How did you find the interview process? How did PWA help this process?

The process was efficient and focused. Bronwyn structured the interviews, asked the right questions, and ensured comparisons were objective and meaningful.

How did you feel once you decided on an agent?

Confident and reassured that the decision was well considered and evidence-based.

Did PWA help you get the property ready for sale?

Yes. Bronwyn advised on presentation, repairs, and staging. The recommendations were sensible, targeted, and manageable. Without doubt, the staging was a high point of the sales process. The purchasers remarked afterwards that it was this element that sold them, and they replicated much of the staging after moving in 

Did PWA help you with time management for the preparations?

Yes. The sequencing and timing of tasks were clearly outlined, which removed stress and avoided unnecessary work.

Did you meet with the agents throughout the campaign? How did PWA help with these meetings?

Yes. Bronwyn remained involved, provided context, interpreted feedback, and ensured the campaign stayed on track.

How did the sale process go? Auction Day? How did you feel?

The process was controlled and well-managed. On auction day I felt prepared, informed, and supported, particularly in the challenging market that existed at the time 

What was the outcome on Auction Day? Were you happy?

The outcome met expectations and reflected strong market positioning. I was extremely satisfied with both the result and how it was achieved.

Did PWA explain the settlement process and what you needed to do?

Yes. The settlement process was clearly explained, with no surprises or confusion.

How was the overall experience with PWA?

Outstanding. Bronwyn was calm, precise, and highly professional. She removed uncertainty, reduced stress, and added clear value throughout.

Would you recommend PWA to anyone thinking of buying or selling?

Yes, without hesitation. PWA, and Bronwyn Lucas in particular, provided independent, expert advocacy that materially improved both the experience and the outcome.